Privacy policy

Privacy Policy

Last updated:

This Privacy Policy explains how Wattle & Wren (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit our website or purchase products from us. Wattle & Wren is operated by a business registered in the Netherlands.

We handle your personal information in line with the Australian Privacy Principles and, where applicable, the EU General Data Protection Regulation (GDPR). We may update this policy from time to time by posting a new version on this page.

1. What information we collect

When you visit our website:

  • IP address, device and browser information;
  • pages viewed, products browsed and how you interact with our website (via cookies and similar technologies).

When you place an order or create an account:

  • full name, email address and phone number (optional);
  • billing and shipping address;
  • order details and purchase history;
  • account login details (if you create an account).

Payments are processed securely by our payment providers. We do not store your full card details.

When you contact us:

  • your name, email address and any information you choose to share with us.

If you don’t provide the information required to process your order, we may not be able to complete your purchase or respond to your enquiry.

2. How we use your information

We use your personal information to:

  • process, ship and deliver your orders;
  • send order confirmations, shipping and tracking updates;
  • provide customer support and handle returns, refunds and claims;
  • create and manage your account (if you choose to have one);
  • prevent fraud and keep our website secure;
  • analyse and improve our website, products and shopping experience;
  • show you relevant ads on platforms such as Facebook and Instagram;
  • send marketing emails, only if you have opted in;
  • meet our legal and regulatory obligations.

3. Who we share your information with

We only share your information where needed to run our business, including with:

  • Shopify, which hosts our online store and processes orders;
  • payment providers (such as Shopify Payments and PayPal), to process your payment;
  • our fulfilment and shipping partners, to prepare, ship and track your order;
  • marketing and analytics providers (such as Meta), to measure and improve our advertising;
  • email and customer service tools, to communicate with you;
  • professional advisers (such as accountants or legal advisers), where required;
  • authorities or regulators, where required by law.

We never sell your personal information.

4. Overseas storage and transfers

Because we operate online and work with international partners, your personal information may be stored or processed outside Australia, including in the Netherlands and other EU countries, the United States, Canada and China (where our fulfilment partner prepares and ships orders). When we share your information overseas, we take reasonable steps to ensure it is protected in line with this policy and applicable privacy laws.

5. Cookies

We use cookies and similar technologies to:

  • make our website work properly (for example, your shopping cart);
  • remember your preferences;
  • understand how visitors use our website;
  • measure and personalise our advertising.

You can manage or disable cookies through your browser settings or our cookie banner. Blocking some cookies may affect how our website works.

6. Marketing

If you subscribe to our emails, we’ll send you news, new arrivals and offers. You can unsubscribe at any time using the link in any of our emails, or by contacting us.

7. How long we keep your information

We keep your personal information only for as long as needed to fulfil the purposes described in this policy, including to meet legal, tax and accounting requirements. After that, we securely delete or anonymise it.

8. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our store runs on Shopify, which uses encryption to protect your data.

9. Your rights

You can ask us to:

  • access the personal information we hold about you;
  • correct information that is inaccurate or out of date;
  • delete your personal information (where we’re not legally required to keep it);
  • stop using your information for marketing.

To make a request, please email us at [support email]. We’ll respond within 30 days.

10. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Contact us

If you have any questions about this Privacy Policy, please contact us