Shipping policy
Shipping Policy
At Wattle & Wren, we want your order to reach you safely and reliably. This policy explains how we process and ship orders to customers in Australia.
1. Free tracked shipping Australia-wide
We offer free tracked shipping on every order to addresses in Australia. There’s no minimum spend and no hidden handling fees. The price you see at checkout is the final price you pay.
2. Where we ship
We currently ship to residential and business addresses across Australia, including metro and regional areas. If you’d like to ship to a PO Box or parcel locker, please contact us before ordering so we can check whether this is possible.
3. Order processing
Orders are processed within 1–3 business days after payment is confirmed (Monday to Friday, excluding public holidays). During processing, your items are prepared, quality-checked and carefully packed before being handed to our shipping partner.
You’ll receive an order confirmation email straight after placing your order, and a shipping confirmation with your tracking number once your order has been dispatched.
4. Estimated delivery times
Our dresses are shipped directly from our fulfilment partner’s warehouse. Please allow the following estimated timeframes:
| Step | Estimated time |
|---|---|
| Processing | 1–3 business days |
| Shipping to Australia | 7–14 business days |
| Total | 8–17 business days |
Delivery times are estimates and may vary depending on your location, customs checks, public holidays and peak periods such as Black Friday and Christmas. During these periods, we recommend ordering early.
Ordering for Christmas? Please place your order before 1 December for the best chance of delivery before Christmas.
5. Order tracking
Once your order has shipped, you’ll receive an email with your tracking number and a tracking link. Tracking information may take 24–72 hours to update after dispatch.
You can also track your order at any time via the Track Order page in our menu.
6. Customs, duties and taxes
Orders shipped to Australia with a value under A$1,000 are not subject to import duties or taxes on arrival. You won’t be asked to pay any extra fees on delivery.
Your parcel may show an international origin on the shipping label. This is a normal part of how we ship directly to you.
7. Shipping issues
Delayed or missing orders: if your order hasn’t arrived within the estimated delivery time, or your tracking hasn’t updated for a while, please contact us at [support email] with your order number. We’ll look into it with our shipping partner and get back to you within 24 hours on business days.
Damaged items: if your item arrives damaged, please take photos of the item and packaging and email them to us as soon as possible. We’ll arrange a replacement or refund at no extra cost to you. See our Refund & Returns Policy for more details.
Incorrect address: please double-check your shipping address at checkout. Once your order has been dispatched, we’re unable to change the delivery address. If a parcel is returned to us because of an incorrect or incomplete address, reshipping costs may apply.
8. Payment methods
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely.
9. Contact us
Have a question about shipping? We’re happy to help.