Refund policy
Refund & Returns Policy
Our promise
We want you to love your dresses. If something isn’t right, we’re here to help.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.
Change of mind returns
If you’ve changed your mind, you can return your item(s) within 14 days of delivery, provided they are:
- unworn, unwashed and in their original condition;
- returned with all original tags and packaging.
To start a return, please email us first at [support email] with your order number. Please do not send any items back before your return has been approved, as we’ll provide you with the correct return address and instructions.
For change of mind returns, the customer is responsible for the cost of return shipping. Once we receive and inspect your return, we’ll refund the price of the item(s) to your original payment method.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, or you received the wrong item, please contact us as soon as possible (ideally within 14 days of delivery) at [support email] with:
- your order number;
- the name of the affected item(s);
- a short description of the problem;
- clear photos or a video showing the issue.
We’ll review your request and offer a replacement, refund or other appropriate remedy in line with the Australian Consumer Law. There is no cost to you for returning faulty or incorrect items. In many cases, you won’t need to send the item back at all.
Sizing
Please check the size chart on each product page before ordering. Measurements may vary by 1–2 cm. If your item doesn’t fit, it can be returned as a change of mind return (see above).
Exchanges
We don’t offer direct exchanges. If you’d like a different size or colour, simply return your item (see above) and place a new order.
Refunds
Once your return has been received and inspected, we’ll let you know by email whether your refund has been approved. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear in your account.
Order cancellations
If you’d like to cancel your order, please contact us within 24 hours of placing it. After this time, your order may already be in processing and we may not be able to cancel it. In that case, you’re welcome to return it once it arrives (see Change of mind returns).
Lost or delayed orders
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll investigate with our shipping partner.
Contact us
Have a question about a return or refund? We’re happy to help.